More on Business Reviews…

After I wrote about the funny business review directed toward one of my favorite restaurants, another review came to my mind that I felt compelled to share.

Now remember folks, I write to give tips and information about promoting business, so the examples I use are real and from business owners whose services and products I have used.

I do marketing work for an estate planning attorney. She does FREE seminars about the aspects of estate planning. Below is a review her law firm received from an unhappy attendee.

Problem with Reviews

When I first read this, I had to scratch my head. I read it several times in an attempt to understand the feelings of the reviewer. I get the reviewer’s point about the long drive and perhaps the topic. However several things came to my mind after reading this review… (Please note: I have also attended these “FREE” seminars.)

  • One, these seminars are “FREE”.
  • Two, (did I miss something?) This reviewer is being offered 1 “FREE” hour of legal advice.
  • One hour of “FREE” consultation was offered… Could the reviewer, at some point, address the miscommunication before posting the review?
  • What where the “other topics?” Could they have been about Trusts? Hmmmmm…

Who knows??? It just goes to show, you can’t make everyone happy.

Crazy Business Review

Bad Review 101: The best way to combat a bad review is to find loyal customers to post good reviews.

Remember business owners, I’m pulling for you!!

This article was written by Phil

I have 20+ years in digital and print production. I also have extensive experience in video and web marketing. I tend to be a bit of a technical gear-head, but enjoy using my technical background to help clients get their business found through video, web and online citations. I love SEO and making my customer's phones ring with new business. I work and partner with an awesome team to support our customer's business success! I currently work for the Master Printing Group in Berea, Ohio helping customers with what I love most - promotions, advertising and marketing!